No products added!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Clearance Sale Event: Up to 50% Off Select Items!
Return & Exchange Policy
Our Commitment to Quality & Satisfaction
At TrensDova, we stand behind the quality of our garments. We implement rigorous quality control checks throughout our manufacturing process to ensure every order meets our high standards before shipment. This Return & Exchange Policy is designed for our business-to-business (B2B) partners and outlines the terms for addressing quality issues.
1. Definition of Qualifying Issues
We accept return or exchange requests for the following reasons:
Manufacturing Defects: Items with flaws such as broken stitches, misaligned patterns, fabric holes, faulty zippers/buttons, or color bleeding that occurred during production.
Non-Conformity with Sample: Received goods that significantly differ in color, material, or design from the approved pre-production sample.
Shipping Errors: We mistakenly shipped the wrong item, incorrect size, or wrong quantity compared to your official purchase order.
2. Policy Conditions & Timeframe
To be eligible for a return or exchange, the issue must be reported in a timely manner.
Inspection Period: Please inspect all goods immediately upon receipt.
Notification: You must notify us of any issues within 7 business days of receiving the shipment.
Formal Claim: A formal claim, including supporting evidence (see below), must be submitted within 15 business days of receipt.
3. How to Request a Return or Exchange
To initiate a claim, please contact our customer service team at service@trensdova.com with the following information:
Your company name and Order Number.
A detailed description of the issue (e.g., “20% of the batch have broken side seams”).
Clear photographs or a short video clearly showcasing the defect(s).
The quantity of affected pieces.
Upon receiving your claim, we will provide a Return Merchandise Authorization (RMA) number and further instructions. Returns shipped without an RMA number will not be accepted.
4. Resolution Options
Once we receive and inspect the returned items and confirm the issue is our responsibility, we will offer one of the following solutions:
Replacement: We will produce and ship replacement items for the defective ones at our cost (most common solution).
Credit Note: A credit will be issued to your account for the value of the defective items, to be used for future orders.
Refund: In certain cases, a full or partial refund may be issued via the original payment method.
5. Non-Qualifying Issues
Please note that returns are generally not accepted for:
Change of Mind / Ordering Errors: Incorrect orders placed by the customer.
Minor Variations: Minor and acceptable color shades or fabric texture variations from the sample.
Damage in Transit: Issues caused by the shipping carrier. Please note this on the delivery receipt and file a claim with the carrier directly.
Wear and Tear: Damage resulting from normal use or improper care after delivery.
For any questions regarding this policy, please contact us at:
Email: service@trensdova.com
We value our partnership and are committed to resolving any issues fairly and efficiently.
