Privacy Policy

1. Introduction

GOLD FLOW TRADING (HK) CO., LIMITED (“we,” “our,” or “us”) is committed to protecting your privacy and the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [Insert Your Website URL] and use our services as a business partner.

By providing your personal data to us, you acknowledge and agree to the practices described in this policy.

2. Information We Collect

We collect information that helps us provide our services and communicate with you effectively.

  • Personal Identification Information: This includes your name, email address, phone number, job title, and company name that you provide when contacting us, requesting a quote, or creating an account.

  • Business Information: This includes your company’s registered address, tax ID, business registration details, and other information relevant to our B2B transaction.

  • Communication Data: We retain records of our correspondence, including emails and chat histories.

  • Technical Data: When you visit our site, we may automatically collect your IP address, browser type, operating system, referring URLs, and pages you viewed. We use cookies and similar tracking technologies for this purpose (see Section 5).

3. How We Use Your Information

We use the information we collect for the following legitimate business purposes:

  • To Provide Our Services: To process your inquiries, provide quotes, manufacture orders, manage shipments, and handle after-sales support.

  • For Communication: To send you order confirmations, production updates, tracking information, and respond to your requests.

  • For Business Operations: To manage invoices, payments, and other administrative functions required for our business relationship.

  • For Marketing (with your consent): To occasionally send you newsletters, information about new products, or promotional offers. You can opt-out of marketing communications at any time.

  • For Website Improvement: To analyze how our website is used to improve user experience and functionality.

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Union (EU), we process your personal data based on:

  • The performance of a contract with you to fulfill your orders.

  • Our legitimate interests in operating and improving our business, provided these interests are not overridden by your rights.

  • Your consent, which you can withdraw at any time, for specific purposes like direct marketing.

5. Cookies and Tracking Technologies

Our website uses “cookies” to enhance user experience. A cookie is a small file placed on your device. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly if you do so.

6. How We Share Your Information

We do not sell, trade, or rent your personal data to third parties. We may share your information with trusted third parties only in the following limited circumstances:

  • Service Providers: With logistics and shipping companies (e.g., DHL, FedEx) to deliver your orders, and with payment processing partners to handle transactions.

  • Legal Obligation: If required to do so by law or in response to valid requests by public authorities.

  • Business Transfer: In connection with a merger, sale of company assets, or acquisition.

All third parties are required to maintain the confidentiality and security of your data.

7. International Data Transfers

As an international trading company, your data may be transferred to, and processed in, countries other than your own (e.g., from the EU to our headquarters in Hong Kong). We will ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Data Security

We implement a variety of security measures, including administrative, technical, and physical safeguards, to maintain the safety of your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request copies of your personal data.

  • Rectification: The right to correct inaccurate or incomplete data.

  • Erasure: The right to request that we delete your personal data, under certain conditions.

  • Restrict Processing: The right to request that we restrict the processing of your personal data.

  • Data Portability: The right to receive your data in a structured, machine-readable format.

  • Object to Processing: The right to object to our processing of your personal data.

To exercise any of these rights, please contact us using the details below.

10. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

11. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Company Name: GOLD FLOW TRADING (HK) CO., LIMITED
Email: service@trensdova.com
Address: OFFICE 5 8/F MEGA CUBE 8 WANG KWONG ROAD KOWLOON BAY KL